Lately we’ve been getting more online orders than usual that are designated for pick-up at the Calgary Farmers’ Market. And while we’re thrilled to have those orders and more than happy to send them to the market for you, we’ve run into trouble with our previous policy of needing 48 hours to fill those orders.
The problem is this: we send all the product to stock the market shelves for the whole weekend on Wednesdays. When orders come through on Wednesday, Thursday or Friday for weekend pick-up at the market, we have no way of getting the bag to the market short of sending someone there on a special mission. Which isn’t very cost-effective.
So we’re in the position of needing to revise our policy and say that an order for pick-up at the market must be placed by Tuesdays at 5:00pm if you want it to be available that weekend. We’re very sorry for any inconvenience that may cause, but it’s a necessary rule to keep our process efficient. If you’d like to pick up your order at the Inglewood store instead, that is always an available option with the usual 48 hours notice.
Thank you very much for your understanding on this!
The Silk Road team