Our New Website Is Online & Ready For Your Next Order!

It’s been a slightly hectic week here at The Silk Road as we all worked feverishly to get our brand-new website launched. Anyone who has tried to access our website in the last week will have noticed that it was not working properly and was not accepting orders. Well, we’re thrilled to announce that the new site is now online and the orders are already starting to pour in!

We knew it was time for a major overhaul even before our old website drew its last shuddering breaths last week. The new site has an entirely new look, and we hope you will love it as much as we do. It’s easier to use, and will work much better on mobile devices than it did before. We’ve also added the ability to pay with PayPal.

As with anything new, there will be a few wrinkles to smooth out in the beginning, and we will continue to make some minor changes until everything is just the way we want it. In the meantime, we invite you to head on over to silkroadspices.ca and check it out!

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Technical Issues Update — March 27

Hello everyone. It’s time for a quick update on the website issues we’ve been experiencing for the last week.

In a nutshell, websites are like cars. When they’re new, they’re shiny, they smell nice and they run amazingly smoothly. But our website was not new. It was 10 years old. It was the exact site that we built in 2008 to launch The Silk Road. And like old cars, old websites have a habit of breaking down at inopportune times. Sometimes you can patch them up and get them running again and sometimes you need to have them hauled away to the crusher and get yourself something shiny and new.

We have been in the process of building a brand-new website for some time. But then last week, the old site (at least the shopping cart and checkout portion of it) wheezed and stalled by the side of the road. We thought for a few days that the mechanics might be able to get it running again (and they did all they could), but you know how these things are. Sometimes it’s just time to say goodbye.

So the timeline for the new website was suddenly pushed forward quite drastically. We’ve been working as hard as we can to get it ready for the world and we’re almost there. It will evolve more over time, but we’re trying to get it functioning and live as quickly as possible so that it can take your orders and we can get back to filling and shipping them.

Long story short: we should have a functional site (brand new, shiny, and sweet-smelling) within just a couple more days. Until then, if you are really in a hurry to get an order placed, you may feel free to place it by email (orders@silkroadspices.ca) or by phone (587-293-3651). We will create your order manually and charge your card manually. Or just check back frequently and our site will be ready soon.

Thanks again, everyone, for your patience, and our sincere apologies about the inconvenience.

 

 

 

Technical Issues – March 21

Hi everyone. Unfortunately, our website has been experiencing some technical problems for the past 24 hours that stem from updates to our server. For now, the website is not processing orders or payments, so if you’ve made any attempts to submit an order in the last bit, they have not gone through.

We have a team working on the problem and we hope to have it fixed shortly, but in the meantime, please be patient with us.

We want to emphasize that none of your personal data is at risk if you have tried to place an order. The website is simply not accepting or processing those orders.

Thanks for your understanding and sorry for the inconvenience.

The Silk Road

Notice about orders for Calgary Farmers’ Market pick-up

Lately we’ve been getting more online orders than usual that are designated for pick-up at the Calgary Farmers’ Market. And while we’re thrilled to have those orders and more than happy to send them to the market for you, we’ve run into trouble with our previous policy of needing 48 hours to fill those orders.

The problem is this: we send all the product to stock the market shelves for the whole weekend on Wednesdays. When orders come through on Wednesday, Thursday or Friday for weekend pick-up at the market, we have no way of getting the bag to the market short of sending someone there on a special mission. Which isn’t very cost-effective.

So we’re in the position of needing to revise our policy and say that an order for pick-up at the market must be placed by Tuesdays at 5:00pm if you want it to be available that weekend. We’re very sorry for any inconvenience that may cause, but it’s a necessary rule to keep our process efficient. If you’d like to pick up your order at the Inglewood store instead, that is always an available option with the usual 48 hours notice.

Thank you very much for your understanding on this!

The Silk Road team

Recipe: Chicken Karaage

Chicken_karaage_by hiratakeChicken karaage is a popular Japanese izakaya (pub) food. This recipe comes from our customer and pal Mason, who spent several years living in Japan. Shichimi Togarashi, which translates to “seven spice,” is a blend of chiles, citrus and sesame commonly used as a condiment for soups and noodle dishes. It adds great, spicy, citrusy flavour to the karaage coating. Mason recommends serving this with lemon and Japanese mayo (sometimes called “kewpie mayo”) for dipping.

Ingredients:

750 g chicken thighs, boneless and skinless
2 Tbsp soy sauce or tamari
3 oz sake
2 Tbsp fresh ginger, finely chopped
2 tsp sesame oil
Cornstarch
Shichimi Togarashi

Instructions:

  • With a sharp knife, lightly score chicken thighs, or poke each thigh several times with a fork. Pound meat lightly with a mallet or the blunt side of of knife. Place thighs in a bowl.
  • In a blender, combine soy sauce, sake, ginger and sesame oil, blending until smooth. Pour marinade over thighs and let rest 1 hour in the fridge.
  • Remove chicken from marinade and pat dry. Heat a good amount of oil in a deep pan.
  • Combine a bunch of cornstarch and Shichimi Togarashi on a plate (around 4:1 starch to spices). Coat chicken pieces in cornstarch mixture and fry, a few pieces at a time, turning as needed, until chicken is browned and cooked through.

Photo by Japanese Wikipedia user Hiratake

Holiday hours and closure 2015

Christmas is upon us, and our shop is bustling with activity. We’re working extra hard to keep the shelves stocked up, and most of us have put together hundreds of gifts sets. It’s a lot of fun, but once December 24th comes around, we’re ready for a break.

The holiday hours for our Calgary Store are:

Tuesday, December 22nd – 10 am to 5 pm
Wednesday, December 23rd – 10 am to 5 pm
Thursday, December 24th – 10 am to 1 pm

The holiday hours for our Edmonton Store are:

Tuesday, December 22nd – 10 am to 8 pm
Wednesday, December 23rd – 10 am to 8 pm
Thursday, December 24th – 10 am to 2 pm

The hours for our Calgary Farmers’ Market are:

Tuesday, December 22nd – 9 am to 5 pm
Wednesday, December 23rd – 9 am to 5 pm
Closed December 24th
Re-opening Thursday, January 7, 2016

The Calgary and Edmonton shops will be closed from the afternoon on Thursday, December 24th through Friday, January 1st to give our employees a well-deserved break. If you place an online order during this time it may not be filled until we get back. We’ll be open for business as usual in on Saturday, January 2nd, 2016. The Calgary Farmers’ Market does not reopen until January 7th.

Thank you to all our friends, our families, and of course our customers. It’s been an amazing year, and we are overwhelmed by the support and kind words we’ve received from all of you about our spices and how they are making your cooking more exciting and more delicious. We wish you all the best over the holidays, and are excited for all that will come in 2016.

Happy Holidays!

Kelci, Colin & all The Silk Road Staff

2015 Holiday Shipping Deadline

With Christmas quickly approaching, it’s time for our annual reminder about shipping times. Canada Post and UPS (our two carriers) are both using December 11 again as their last shipping day for guaranteed arrival before Christmas. In our experience, they are both able to deliver packages that are shipped later than that, but it’s important that we emphasize that date. Please also remember that at this time of year, it takes us a couple of business days to fill your order. We will continue to fill and ship orders as fast as we can up until December 24, but from around December 8 onward, we can make absolutely no guarantees about your order arriving before the 25th.